Terms and Policies at Commercial Custom Seating

All prices are considered a list price, and they are subject to change with out notice. Please contact your representative or our main office for any possible changes.

Design and Specifications:
All designs and specifications are subject to change without notice. Any item or material may be discontinued without notice. All weight and dimensions are approximate.

Payment Terms:
Payment Terms are 50% deposit (accompanied with a purchase order or customer signed quotation) with the balance due 15 days after the invoice date. Payments should be made to our main office. The customer will be liable for any cost incurred in the collection of past due amounts including reasonable attorney's fee whether or not a suit is filed. Charging purchases to an open account constitutes acceptance of our stated terms.

New Accounts:
New accounts are subject to the terms of 50% deposit with the full balance due at delivery.

Written quotations from our factory or authorized representatives are valid for 90 days.

Fax Orders:
Orders by phone or fax will be accepted from open account dealers only. A purchase order marked "Confirmation" must follow immediately. Duplication of an order not marked "Confirmation" is the responsibility of the Buyer.

Purchase Order Acknowledgments:
All orders mailed or faxed (and of course received) will be acknowledged by a one page fax from our main office within 48 hours. On that acknowledgment form the customer will be notified of the expected completion date for their order (this date does not include any necessary shipping time). Also, the customer's order will be assigned a job number, which should be used for any inquires that relate to the specific order.

Cancellations & Changes:
All orders are custom made to the customer specification's and therefore, once an order has been accepted it cannot be canceled without written approval from our main office. Approved cancellations are subject to a 25% (or greater) restocking charge. Once an order has been accepted, any changes to the specified requirements of the customer must be received before production begins. Changes requested after production has begun will be subject to a charge based on the percentage of work and materials completed.

Will Call Orders:
The customer will be notified when will call (pickup) orders are ready. Orders not picked up within 15 days of notification will be subject to storage and handling charges.

Any order held at the factory over 15 days will be billed as if delivered and storage charges will be added. When the consignee is unable to accept delivery by the shipment date requested, Then we may transfer merchandise to storage and the customer will be held responsible for all cost incurred for transportation, warehousing, and redelivery. In such cases, transfer to storage is considered fulfillment of delivery for invoicing purposes and the order is thereby subject to terms as stated above.

Freight Damage Claims:
We assumes no responsibility for any damages or loss in transit. Our responsibility for transit, damage, or loss ceases when the carrier signs the bill of lading as having received merchandise in good condition. It is the consignee's legal responsibility to examine all merchandise upon receipt, note any damages on carrier's bill, and file a damage claim directly with the carrier. Concealed damage should be reported in writing to the freight carrier within 48 hours. It is the responsibility of the customer to notify us in writing of any factory defects, shortages, or errors within 5 days upon receipt of merchandise. Failure to make any claim against J & J Industries within 5 days will constitute acceptance of merchandise and waiver of any defects, shortages or errors found upon inspection.

Title and Repossession:
Title of merchandise does not transfer to the customer until invoice is paid in full. In case of default of payment, we may repossess merchandise without notice and the customer may be reasonably charged for the use of the merchandise and for any costs incurred in repossession, freight, or attorney's fees.

No merchandise will be accepted for return, repair or credit without written approval from our main office. In addition, all freight charges on returned merchandise must be prepaid. We will not accept collect freight shipments. We will not accept shipments of returned merchandise where freight damage has occurred. Approved returns will be subject to a 25% restocking charge for standard assembled items, or 50% for custom fabricated items.

All products are warranted to the original purchaser covering normal usage for a period of one year from the date of the original invoice. During this warranty period, our sole obligation shall be to repair or replace merchandise proven to be defective due to faulty manufacture. Such repairs and service will be made FOB factory with no allowance for transportation or handling costs. This warranty does not apply to damage resulting from accident, misuse, abuse, alteration or negligence. We will not be liable for any additional charges sustained by the customer as a result of installation or usage.

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